Financial services

man putting his leather wallet into his suit pocket

Financial services

Faced with major strategic challenges, the financial services sector is undergoing a major transformation.

The challenges facing financial services companies are closely linked to the arrival of new parties on the market, such as neo-banks, which are shaking up the established model. Traditional companies must work on the customer experience: today only 56% of French people are satisfied with their bank.

In order to do so, improving the promptness of responses to customer problems is a major challenge, as is the reduction or even elimination of account maintenance fees. In addition, free services are being added to complete the offer.

Moreover, digital transformation is at the heart of financial services problematics: having an elaborate digital offer with a pleasant and easy-to-use customer journey is essential today, while keeping in mind that consumers turn, above all, to financial services companies for the rigour concerning the security of their data flows.

European leader in financial services

Our experts, trained in electronic banking by banks and card providers, have a perfect knowledge of the banking customer and their expectations.

An ultra-secure environment

Our technology platforms have been developed to meet the most demanding security standards. John Paul is PCI-DSS Level 1 certified.

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Pierre-Yves Roizot

General Director Mooncard

“I am particularly delighted with the association between Mooncard and John Paul, whose know-how and expertise are widely recognized throughout Europe. Through this partnership, we have broadened the scope of our Mooncard Premium card offering and are providing an even richer experience for all our customers. Our common vision has enabled us to combine our strengths to make the daily lives of companies and their employees easier.”

Olivier Larigaldie

CEO of the John Paul Group

"John Paul is dedicated to a single mission: to take care of your best customers. We help create a strong experiential and emotional connection between them and your brand. Our pride is in assisting them on your behalf on a daily basis, our joy is in creating extraordinary bespoke experiences for them!"