Our Group Discover John Paul
Founded in 2008 and now a fully owned subsidiary of Accor, John Paul is now deploying the elegance of the French lifestyle on an international scale. Our business, but also our passion, is to take care of your best customers thanks to the unique know-how and personal skills of our talents. In this way, we help to strengthen the emotional attachment of your best customers to the spirit of your brand.
John Paul is the alliance of 280 elite Concierges, 120 marketing, digital, editorial and event experts, accompanied on a daily basis by more than 10,000 prestigious partners around the world, all united around a proprietary CRM, web IOS Android and PCI DSS level 1 certified technology.
16 years of experience since 2008
400 collaborators
around the world
4 hubs in Europe and North America
24/7 conciergerie
& loyalty programmes
The know-how of 280 Concierges
Empathie et écoute : comment nos Concierges perçoivent-ils les besoins des clients ?
John Paul
in one minute
A word from
the directors
Sébastien Bazin
"In John Paul we have found a customer relations gem. Today we are going to combine our expertise, our strengths and our talents, and broaden the scope of our offer to provide the best experience to all travellers before, during and after their stay."
Olivier Larigaldie
"John Paul is dedicated to a single mission: to take care of your best customers. We help create a strong experiential and emotional connection between them and your brand. Our pride is in assisting them on your behalf on a daily basis, our joy is in creating extraordinary bespoke experiences for them!"
