Luxury & Fashion
Slow luxury or trends that push luxury to an ever more innovative upscale.
The challenges linked to the luxury sector are numerous and diversified. There is increasing talk of experiential luxury taking precedence over possession. The desire to create more personalised experiences comes from consumers who express a need for more emotional, sensory or value-based experiences.
The gradual change of generation with the arrival of Millenials and Gen Z on the market also constitutes a major challenge for brands in the luxury sector. These new customers expect them to be environmentally and socially committed, with authenticity and transparency required regarding the production sites and CSR values of the brands.
Finally, digitalization continues to progress in the customer journey. By 2025, more than 25% of sales will be made online: improving the customer journey, whether physical or digital, must remain a priority for brands in the sector.
For over 10 years, our concierges have been accompanying and supporting the biggest brands in their relational strategy to enrich their customer relations.
Services adapted to the world of luxury
From the organisation of fashion weeks to luxury concierge services and the design of high-end events, our teams provide tailor-made solutions to each of your needs.