Values and commitments

Our group Values and commitments

Recognized worldwide for its premium concierge services and today acclaimed for its tailor-made relationship marketing programmes, John Paul supports the brands that entrust them with their best clients in order to develop an emotional and engaging bond with them. While the quality of our service is paramount, the quality of working life for our employees is just as important and compliance with our quality charter and essential commitments.

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#1 Quality & service excellence

En savoir plusL’humain au cœur de l’excellence

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Diversity
& disabilities inclusion

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#2 Fulfilling our commitments

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#3 The pleasure of working together

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CSR
charter respected
Des événements uniques “money can’t buy”

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VALUES
WE TAKE PRIDE IN

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RESPECT

for humans and individuals
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WORKING

to improve QWL
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LIMIT

wasteful energy consumption
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PARTICIPATE

in solidarity projects

Commitments Charter
JOHN PAUL

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PUTTING PEOPLE

first
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LISTENING

and availability
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SHARING

and providing mutual aid

A WORD FROM
OUR COLLABORATORS

Patricia Coucouroux
Director of Talent & Culture

"It is with and through our talents that we will continue to build our brand and solidify our position as the true leader in premium concierge services."

Chris Valière
COO EMEA
Chris Valiere

"It's through customer passion and innovation, combined with operational rigor, that John Paul employees operate and grow at the heart of the company."

Solene Monvoisin
Training Project Manager
Solene Monvoisin

"New employees to be welcomed every week and trained individually and conscientiously".

Joel Chabas
Director of the Digital Division
Joel Chabas

"The 50 digital employees in my team all share the same desire to serve our clients in a caring and supportive atmosphere."