Health, Mutuals & Insurances

Bringing to life the customer journey of companies in the health, mutual and insurance sectors

In order to respond more precisely to customers' needs, companies in the health sector, mutual insurance companies and insurance companies must respond to various challenges in order to transform the customer experience.

First of all, the simplification of processes: from the presentation of the quotation to its cancellation, via the subscription, reimbursements and more general follow-up, must be improved.

Then, the fluidity of the customer relationship through digitalisation but also multi-channel strategy and also educational support at key stages of the process is a point on which companies in the sector can make progress.

Finally, adding an experiential dimension with ideas for new functionalities, new uses and complementary services for an enriched customer experience can be a competitive advantage for certain players.