John Paul, Conciergerie and Loyalty Programmes - WELCOME PAGE

ENCHANT YOUR CUSTOMER, VIP & EMPLOYEE RELATIONSHIPS

Know How

Enrich your
LOYALTY PROGRAMME
thanks to the expertise and know-how of elite concierges.

"Strong of more than 400 collaborators and 16 years of experience, our competences ensure you a quantifiable ROI and performance index. Our only satisfaction remains that of your Members.

Olivier Larigaldie - John Paul CEO

97 % Member satisfaction

"Quality of service is our sole concern."

Marie D

Marie D, alongside John Paul Members for the past 8 years

250 Concierges

"I help cardholders fulfil their dreams, it gives me a sense of fulfilment that is unmatched."

Olivier K

Olivier K, John Paul talent for the past year

10 000 partners

« For 10 years, we have been providing chauffeur-driven transport services. »

Vincent Grenard

Vincent Grenard, Director of the Luxury Division, Chabé Transports

"In John Paul we have found a customer relations gem!"

Sebastien Bazin

Sébastien Bazin, Chairman and CEO of Accor
and DG of the Luxury & Lifestyle Division

550 Collaborators

"John Paul is a unique loyalty company in the world, our customers are happy every day!"

Kim Barber

Kim Barber, Chief Employee Loyalty, North of America

Enchantons
Topics and trends, all the news to enchant you

Female concierge on the phone
Trends

Behind the scenes of a concierge service request

It's a well-kept secret that makes the world of concierge services so magical and renowned: how do ...
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Inside John Paul
Logo John Paul white

Unique "Money can't buy" experiences that strengthen customer relationships

Our brands' customers are demanding, and the need to enchant them in order to win their loyalty is ...
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Luxury VIC's
Trends

Hyper-personalization: the key to building loyalty among luxury VICs

Loyal to its identity, luxury cannot abandon its codes and demanding values, but must innovate to ...
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Trends
Logo John Paul white

Bank Card Concierge Service

A powerful loyalty driver and emotion booster for premium cardholders! Above all, your daily ...
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Smiling concierge on the phone
Trends

Private concierge: human qualities first and foremost

The quality of a concierge service depends to a large extent on the responsiveness and relevance of ...
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They placed their
trust in us

Accor logo
Parnasse logo
Hyundai logo
logo La Suite
DS Automobile logo
Louis XII logo

Our commitments

Meet us

Paris
66, rue des Archives  - 75003 Paris  - FRANCE
paris@johnpaul.com
LISBON
Tivoli Forum - 180 Avenida de Liberdade - 4e étage  - 1250-146 Lisboa  - PORTUGAL
lisbon@johnpaul.com
MIAMI
703 Waterford Way, Suite 780  - FL 33126 Miami  - UNITED STATES
miami@johnpaul.com
TORONTO
TICO Registration No: 50023903 155 Wellington Street, Suite 3200  - ON M5V 0C3 Toronto  - CANADA
toronto@johnpaul.com