Privacy policy

Privacy policy

This policy (the "Policy") is designed to inform you about how we use your personal data when collected through our website (the "Site").

Please read this Policy carefully.


The company Service Concierge, SAS registered with the RCS de Paris under number B 485 281 232 and whose registered office is located at 64-66 rue des Archives - 75003 Paris ("John Paul", or "we" / "us") is responsible for processing personal data concerning you, collected through the Site.
John Paul has a data protection officer, who can be contacted at the following address Service Concierge - Service Juridique - DPO - 64-66, rue des Archives 75003 Paris.

When you use the Site, John Paul may collect the personal data you provide to us in the context of sending an enquiry via our Contact form, whether you are an individual or a company interested in our service offering, or a candidate for a position with John Paul.
This data includes, as the case may be
- Your first and last name ;
- The name of your organisation or company;
- The subject of your request;
- Your email address.

You may also include personal data in messages you write to clarify your application or request. In any event, you should not include personal data of third parties in such messages unless you have their written consent.
Information that is essential for us to respond to your enquiries is marked with an asterisk. If you do not fill in the relevant fields, we will not be able to respond to your requests.

Based on your prior consent, your personal data is collected and processed by John Paul through the Site for the following purposes:

- Processing your requests for information about our services and our business;

- Processing your requests and/or commercial proposals when your company wishes to use John Paul's services;

- Processing your applications for our job vacancies which have come to your attention, or your unsolicited applications.

Data is kept for a period not exceeding the time necessary for the purposes for which it was collected, in particular :

- Data collected for the management of your applications to our job offers or your unsolicited applications will be kept for a maximum of 2 years from the last contact you made (for example, when you update your information on the site). However, if you are recruited as a result of your application, your data may be retained for the duration of your employment with John Paul.

- Data collected in connection with any request for information relating to our services will be kept for a maximum of 2 years from the date of your last contact. 

- Data collected in connection with any request and/or commercial proposal from a company will be kept for a maximum of 2 years from the date of your last contact.

These retention periods are without prejudice to the exercise of your rights detailed in section 8 of this Policy.

Outside John Paul, your data may be disclosed to and/or processed by the following categories of recipients:
• Companies of the John Paul Group that may be concerned by the applications you submit via the Site. Thus, when you apply for a job offer via the page, it is legitimate for your personal data to be processed by John Paul and/or the subsidiary of the Group concerned by the job offer to which you have applied, in order to evaluate your application and to communicate with you if necessary.
John Paul has implemented Group-wide security and confidentiality measures to ensure the protection of your data, regardless of the geographical location of the Group subsidiary receiving the data, whether it is located within the European Union or in another country of the world (see section 5 below).

John Paul may share your data with the following service providers who are our subcontractors and who are used by us for the purposes described in section 3:
• Host of our Site: AWS - Amazon Web Services EMEA SARL -
• For the purposes of technical management of the storage of your personal data, your data will be centralised on the European servers of the Site's host located in Ireland.
•    External recruitment agencies that we may use to manage applications for our job offers or unsolicited applications.
All measures are taken to ensure a high level of security for processing carried out on our behalf by these service providers. Our service providers process your data exclusively in accordance with our instructions and may not under any circumstances make any other use of it or disclose it to any other third party. In particular, service providers are not allowed to use your data for commercial prospecting purposes on their own behalf or on behalf of third parties.

John Paul may also share some or all of your data with a third party, where:
• You have given us your prior consent;
• If we are required to do so by law, by a mandatory request from a public authority or in connection with legal proceedings;
• If we sell or transfer all or part of our business or assets, for example in a merger or sale. Operations of this nature may legitimately involve prior audits by professionals and the implementation of appropriate safeguards and security measures to ensure the confidentiality of the data they access. In the event of a transfer or assignment of our assets containing your personal data, we will implement information procedures to ensure that you can exercise your rights to your data.

Within the framework of the operation of the Site, no transfer of your personal data outside the European Union is carried out in accordance with the Data Protection Act.
Your personal data is exclusively hosted in the European Union and we do not transfer your personal data outside the European Union.

However, in the context of applications received via the Site, your data will be processed and applications transferred to the relevant branch in the European Union or outside the European Union in accordance with Section 5 above.


John Paul takes all necessary measures to preserve the confidentiality and security of personal data processed by itself or on its behalf by third parties, and to prevent them from being distorted, damaged, destroyed or accessed by unauthorised third parties.
Technical and organisational security measures in line with the state of the art, particularly with regard to information systems, have been introduced.
However, John Paul does not control all the risks associated with the operation of the Internet and draws the attention of Internet users to the existence of possible risks inherent in its use and operation.


You may exercise the following rights:
• The right to access your personal data free of charge, to request rectification, deletion or portability;
• The right to withdraw your consent for the future, for all or part of the processing concerned;
• The right to object to the processing of your data or to request its restriction;
• The right to file a complaint with a supervisory authority;

You may exercise all these rights at any time by sending a letter to the following address: Service Concierge - Protection des Données Personnelles - 64-66, rue des Archives 75003 Paris - France. In your letter, and in order to process your request in the most satisfactory and rapid manner, we ask you to specify that the subject of your request concerns the use of the Site.

Please note that this address is exclusively dedicated to the management of your personal data: Please note that this address is exclusively dedicated to the management of your personal data. Any request for information on our recruitment policy or any unsolicited application via this address will not be analysed by our services.

For information on recruitment and vacancy management, please see the Working at John Paul page.   You are reminded that if you exercise your rights of objection, deletion and/or restriction, John Paul will be required to delete all or part of your personal data. As a result, you acknowledge and agree that John Paul may no longer be able to provide you with some or all of the services described on the Site for which you have requested it.

In order to meet your expectations and to maintain your trust in us, we would like to inform you in a transparent manner about our policy on cookies, linked to the use of the Site and whatever the terminal used. 

You can find more information about cookies and in particular the possibility of deactivating them by going to the cookie management module.  

Definition of a cookie
Cookies are small text files, images or software that may be stored on your terminals (computer, tablet, smartphone, etc.) when you visit a website. Cookies allow a website to recognise you, remember your preferences and help you to continue browsing by keeping track of the pages you visit.
We use cookies to enhance your experience on the Site so that it adapts to your preferences. These cookies are very important to help us make online services easier to use, track usage of our Site and improve the services we offer you. We do not use advertising cookies on our Site.
Deposited cookies
These cookies are essential for navigation on the Site and must always be activated. They enable us to recognise you during the same session. Under no circumstances are these cookies used for commercial prospecting or targeting purposes. Their purpose is to enable you to consult the Site and to benefit from the Site's functions in optimum conditions.
Name of the cookie Function Company Duration Purpose
johnpaul This cookie is used to store the User's preferences (consent to use cookies - language management) John Paul 1 year Navigation

Managing your cookies

By continuing to browse the Site, you accept the deposit of cookies on your terminal.
You have the possibility of configuring your browser to take account of the purpose of the cookies deposited. It should be noted that refusing to deposit certain cookies may alter your experience on the Site.
The management of cookies and your choices is different depending on the browser you use and is described in the help menu of the browser.Below are links to information pages (not an exhaustive list) that allow you to configure your browser yourself, as well as the process for each browser:
• Internet Explorer :

Click the Tools button, then Internet Options.
On the General tab, under Browsing History, click Settings.
Click the View Files button.

•    Firefox :

In the browser's Tools tab, select the Options menu
In the window that appears, choose Privacy and click on Show Cookies

•    Safari :

In your browser, choose Edit > Preferences.
Click on Security and then on Show Cookies.

•    Google Chrome :

Click on the Tools menu icon. Select Settings.
Click on Show advanced settings and navigate to the Privacy section.
Click the Content Settings button.

•    Opéra :

Click on the Tools menu icon.
Select Preferences
Make your setting in the "Advanced" tab

Once you have made your choices, we will only read or write the cookies that you allow. Any cookies stored before you set them will still be on your device and you can delete them in your browser settings.
If your terminal is used by more than one person, this shared use and the configuration of your browser settings for cookies is your responsibility.


As part of the content that we provide via the Site, a number of links to other sites may be included on the Site for your information. Please note that we are not responsible for the content of these sites, any products or services they may offer, the processing of your personal data by these third party sites or any other use of your information by them.


John Paul may change its Privacy Policy from time to time, and you can find the date of the last update below. 

We encourage you to review our Privacy Policy regularly.

Updated: August 2023